PRE-ORDER FAQS
WHEN CAN I EXPECT MY CAMERA?
The first WideluxX™ cameras are expected to ship approximately 6–8 months after pre-orders open, with the entire production run expected to be completed within 12 months. Throughout production, customers will receive regular updates on manufacturing progress.
HOW IS MY CAMERA CUSTOMIZED?
Each WideluxX™ camera is individually prepared for its owner.
At the time of pre-order, you will choose the initials to be engraved on your camera. Additional customization options — including the rewind knob variant and several design color choices — will be selected later in the production process, approximately four weeks before your camera enters assembly.
CAN I CANCEL MY PRE-ORDER?
Yes. SilverBridges GmbH offers a voluntary 14-day cancellation period beginning on the date your order is placed.
Because each camera is manufactured according to the buyer’s individual specifications, the statutory EU right of withdrawal after delivery does not apply.
WHAT HAPPENS IF PRODUCTION TAKES LONGER THAN EXPECTED?
If your camera has not shipped within 12 months of purchase, you may request a full refund.
WHEN IS PAYMENT COLLECTED?
Pre-orders are charged in full at the time the order is placed. Shipping costs are also collected at checkout and are calculated based on the destination shipping region.
HOW WILL MY CAMERA BE SHIPPED?
After production, final inspection, and quality control are complete, your WideluxX™ camera will be shipped from Germany via fully insured express service.
Each camera is carefully packaged to protect its precision mechanical assembly during transport. Insurance includes coverage for cosmetic damage or handling that could affect the camera’s operation.
WILL I RECEIVE TRACKING INFORMATION?
Yes. Once your camera has been dispatched, you will receive a shipping confirmation email with tracking information.
WILL I HAVE TO PAY IMPORT DUTIES OR TAXES?
Customers outside the European Union are responsible for any applicable import duties, customs fees, VAT, GST, or other taxes required by their country.
WHAT WARRANTY IS INCLUDED?
Every WideluxX™ camera is covered by a two-year warranty against defects in materials and workmanship.
If a manufacturing defect occurs during the warranty period, repairs will be performed by the same technicians who assemble the cameras.
SilverBridges GmbH will provide shipping labels for warranty returns so your camera can be safely returned for inspection and repair.
DOES THE WARRANTY COVER ROUTINE SERVICING?
No. Routine maintenance is not covered under the warranty but will be available as an authorized paid service.
CAN I HAVE MY CAMERA SERVICES AT ANOTHER REPAIR SHOP?
No. WideluxX™ is a precision mechanical instrument and must be serviced by SilverBridges GmbH or an authorized service partner.
Repairs performed by unauthorized technicians will void the warranty.